Privacy Policy

Muzaffarpur Decoratives ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at muzdec.theashnow.com or contact us through any of our channels.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, city/location when you fill out our contact or enquiry forms.
• Communication Data: Messages you send us via WhatsApp, phone calls, or our website forms.
• Usage Data: General information about how you use our website (pages visited, time spent) — collected anonymously.
• Reviews & Feedback: Any reviews or testimonials you submit on our website.

2. How We Use Your Information

We use collected information solely to:

• Respond to your enquiries and provide interior design quotations
• Schedule and manage site visits and project consultations
• Send you project updates and follow-ups related to your enquiry
• Improve our website and services based on feedback
• Display approved testimonials on our website

3. Information Sharing

We do not sell, trade, or rent your personal information to any third parties. Your information may be shared only in these limited circumstances:

• With our team members and craftsmen who need it to complete your project
• If required by law or legal process

4. WhatsApp Communication

Our website uses WhatsApp links to connect you with us. When you use these links, WhatsApp's own Privacy Policy applies to that communication. We will only use your WhatsApp contact information to respond to your enquiry.

5. Data Storage

Reviews you submit on our website are stored locally in your browser using localStorage. This data stays on your device and is not transmitted to or stored on our servers.

6. Cookies

Our website uses minimal cookies (through Google Fonts for typography). We do not use tracking or advertising cookies. You can disable cookies in your browser settings at any time.

7. Data Security

We implement reasonable security measures to protect your personal information. However, no internet transmission is 100% secure. We encourage you to contact us only through our official WhatsApp number and website.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Opt out of any follow-up communications at any time

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, please contact us:

• Phone/WhatsApp: +91 91010 82367 (Pappu Thakur)
• Address: Gobarsahi, Dumri Road, Muzaffarpur, Bihar — 842001

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